IT Support Engineer

About Candidate



B.Eng of Engineering - Computer Engineering

Covenant University

Work & Experience


IT Support & Network Administrator

April 11, 2023 - November 20, 2023
PalmPay Services

Delivery of IT solutions and Setup of IT Infrastructure for new locations of the Company • Periodically monitor the security of the IT Systems in the Company • Ensure 0% Network downtime across the Company • Suggested and implemented changes to standard operational and working practices • Delivery support to existing business users • Coordinate training/capacity building for new recruited Staff • Provide remote/onsite support, coordinate with local contacts (Vendors) to resolve issues. • Support Enterprise applications such as Web-filtering, Mikrotik switches and Huawei USG6000E Firewall device. • Oversee and evaluate system security and backup procedures • Develop comprehensive reports aligning team’s performance metrics, exhibiting proficiency in data analysis


Team Lead - IT Support

March 10, 2020 - March 28, 2023
Courierplus Services Limited

Establish and enforce IT Policies and procedures that promote and ensure confidentiality, integrity, availability and security of the Organization’s data and information. • Delegated tasks to team members according to project requirements and employee strengths. • Identified, evaluated and, facilitated the selection of relevant third-party service providers in line with the requirements of the Company • Oversee the maintenance of service level agreements with service providers and interact with vendors to resolve problems. • Design and oversee the implementation of a business continuity plan and disaster recovery plan as well as a system that ensures timely and continuous system availability at all times • Collaborated with other departments to ensure successful completion of projects. • Handled confidential and proprietary company data and information with discretion. • Support Enterprise Applications such as Sage 360, Microsoft office 365 Suite, Zoho ERP and Sophos XG Firewall


Operating Systems: Windows, macOS, and Linux
Software Applications: Microsoft Office Suite, Microsoft 365
Microsoft Active Directory (Azure)
VoIP Systems  User/Group Administration  Amazon Web Services  Communication and interpersonal skills  Hardware: Desktops, laptops, printers, scanners repairs  Help Desk Software: Proficient in administering and utilizing help desk software via Remote support  Troubleshooting: Diagnosing and resolving hardware, software and Networking issues  Networking: Basic understanding of TCP/IP, DNS, DHCP  Basic Knowledge of LAN/WAN/PAN/VLAN/WLAN/MAN/CAN