Muyiwa Mcdede
About Candidate
Dear Hiring Manager,
I am writing to express my keen interest in the System Technician position advertised. With two years of experience in IT support, customer service, and system administration, I am confident I possess the skills and qualifications necessary to excel in this role.
In my previous role as an IT Technical Support Specialist at Sanlam Insurance (formerly Firstbank Insurance), I honed my technical expertise and developed a strong understanding of user needs. I provided comprehensive support to clients, troubleshooting hardware, software, and network issues. I am proficient in maintaining key systems, resolving complex technical problems, and ensuring optimal system performance.
My key strengths include:
• Troubleshooting and Problem-Solving: I excel at identifying and resolving technical issues across hardware, software, and network infrastructure.
• Customer Service: I am passionate about delivering exceptional customer service, ensuring clear communication and timely resolutions throughout the support process.
• System Administration: I possess experience maintaining servers, user accounts, and mail systems, ensuring smooth operation and user access.
• Technical Expertise: I am proficient in popular operating systems (Windows 10-11), Google Suite, MS Office 365, and have a strong understanding of data recovery practices.
• Continuous Learning: I am actively engaged in professional development, and I am currently pursuing my CompTIA A+ certification, having already passed the first exam (1101).
In my previous role, I thrived in a fast-paced environment, readily adapting to new technologies and consistently seeking opportunities to learn and grow. My experience collaborating with colleagues and vendors further strengthens my ability to work effectively within a team.
I am confident that my skills and dedication to providing exceptional IT support would be a valuable asset to your team. I am eager to learn more about this opportunity and discuss how my qualifications can benefit Covenant University.
Thank you for your time and consideration. I have attached my resume for your review and welcome the opportunity to schedule an interview at your earliest convenience.
Sincerely,
Muyiwa Mcdede
Education
BSC
Computer Science
Work & Experience
IT Technical Support
• Maintained documentation and resources regarding problem resolution for reference in future instances. • Monitored hardware, software and peripheral performance against organizational expectations. • Stayed up to date on software and hardware updates to optimize efficiency and productivity for management of clients.
IT Technical Support
• Maintained servers and systems to keep networks fully operational during peak periods • Helped streamline repair processes and update procedures for support action consistency • Offered assistance in implementing and developing training programs. • Maintained servers and systems to keep networks fully operational during peak periods.
Sanlam Insurance
• Assisted clients with general support for hardware, peripherals, network connections, and external software. • Supported customers with basic technical support for current and past software releases. • Escalated help desk tickets to Level 2 / Tier 2 support when outside the scope of L1/T1 technician support.