About Candidate

Highly skilled IT professional with extensive experience troubleshooting network and software issues, utilizing remote support tools, and providing operational support for telecommunications network performance. Proficient in configuring, integrating, and implementing LAN/WLAN network infrastructure with minimal disruption.

Education

B

B.Eng

2014
Federal University of Agriculture, Abeokuta, Ogun State, Nigeria

Bachelor of Engineering

Work & Experience

F

Field Support Engineer

July 1, 2019
Cobranet Limited

• Performed equipment installation, troubleshooting, and maintenance. • Configured and integrated network and telecommunications technology with computer software, hardware, desktops, peripherals, and operating systems. • Configured WAN/LAN and related equipment to achieve the desired size and performance for each network • Scheduled and managed preventive maintenance and unscheduled visits to customer sites. • Performed routine standard procedures to isolate and fix malfunctioning equipment. • Selected and installed wireless and wired networks to mobilize operational needs. • Monitored inventory levels of repair parts and equipment. • Delivered mid-level customer technical support via phone, online, or in the field. • Supported installation services with equipment testing, start-up and validation activities. • Wrote detailed user documentation regarding each project using easy-to-understand terminology • Troubleshot problems with equipment using advanced field knowledge and diagnostic abilities. • Analyzed project requirements and specifications in preparation for solution development. • Consulted with industry professionals on projects, using engineering expertise to refine concepts and resolve flaws. • Reviewed proposed designs for technical feasibility, safety, and compliance with applicable standards. • Assisted with the selection of appropriate materials and processes for custom parts. • Managed documentation and design packages for projects and coordinated changes to keep all team members working cohesively. • Engaged with peers during design reviews and provided critical feedback to colleagues. • Resolved operational problems related to tasks, keeping projects on track.

R

RF Network Engineer

June 22, 2024 - June 22, 2024
SimbaNET Nigeria Limited

• Surveyed client sites to determine existing equipment and parameters for replacement system equipment. • Monitored various radio parameters and channel related parameters of over several sites. • Coordinated ongoing maintenance of telecommunications equipment. • Diagnosed and resolved users' network and equipment problems. • Developed instructions to help users take advantage of system features and prevent misuse. • Worked closely with technical team members and outside consultants to renovate existing telecommunication systems. • Completed assigned tasks with little or no supervision. • Analyzed proposed system modifications to determine technical feasibility, costs, and potential risks. • Identified causes of performance drops and solved issues to restore site performance.

N

Network Technical Support Engineer

January 9, 2015 - June 22, 2024
Juniper Solution Limited

• Installed and configured equipment to handle needs of various users. • Installed and configured network printers and other peripherals. • Monitored network performance to identify and correct routine problems and serious concerns. • Standardized documentation to improve network management and performance. • Monitored and maintained computer systems and networks, and assisted in setting up new sites, upgrading, and migrating existing sites • Incorporated user feedback and new technologies to deliver continuous system improvements. • Handled help desk service calls to troubleshoot, diagnose and resolve network issues. • Assessed need for network updates and reconfigurations to implement appropriate strategies. • Responded promptly to emergencies to manage failures affecting critical business systems. • Repaired and updated network cables for maximum speed and performance. • Evaluated performance data to verify the sufficiency of the available speed. • Installed and integrated new applications, hardware, and software systems into existing infrastructure. • Answered user questions via phone, email, and chat, assisting in fixing computer problems. • Troubleshoot system and network problems, diagnosed and resolved hardware or software faults, and installed Microwave Radio and Router configurations • Responded immediately to network outages and system failures.

Skills

Networking
95%
Troubleshooting
95%
Technical support
85%
Teamwork
100%
Project management
80%