ade.gideon17

• Performed equipment installation, troubleshooting, and maintenance. • Configured and integrated network and telecommunications technology with computer software, hardware, desktops, peripherals, and operating systems. • Configured WAN/LAN and related equipment to achieve the desired size and performance for each network • Scheduled and managed preventive maintenance and unscheduled visits to customer sites. • Performed routine standard procedures to isolate and fix malfunctioning equipment. • Selected and installed wireless and wired networks to mobilize operational needs. • Monitored inventory levels of repair parts and equipment. • Delivered mid-level customer technical support via phone, online, or in the field. • Supported installation services with equipment testing, start-up and validation activities. • Wrote detailed user documentation regarding each project using easy-to-understand terminology • Troubleshot problems with equipment using advanced field knowledge and diagnostic abilities. • Analyzed project requirements and specifications in preparation for solution development. • Consulted with industry professionals on projects, using engineering expertise to refine concepts and resolve flaws. • Reviewed proposed designs for technical feasibility, safety, and compliance with applicable standards. • Assisted with the selection of appropriate materials and processes for custom parts. • Managed documentation and design packages for projects and coordinated changes to keep all team members working cohesively. • Engaged with peers during design reviews and provided critical feedback to colleagues. • Resolved operational problems related to tasks, keeping projects on track.

• Surveyed client sites to determine existing equipment and parameters for replacement system equipment. • Monitored various radio parameters and channel related parameters of over several sites. • Coordinated ongoing maintenance of telecommunications equipment. • Diagnosed and resolved users' network and equipment problems. • Developed instructions to help users take advantage of system features and prevent misuse. • Worked closely with technical team members and outside consultants to renovate existing telecommunication systems. • Completed assigned tasks with little or no supervision. • Analyzed proposed system modifications to determine technical feasibility, costs, and potential risks. • Identified causes of performance drops and solved issues to restore site performance.

• Installed and configured equipment to handle needs of various users. • Installed and configured network printers and other peripherals. • Monitored network performance to identify and correct routine problems and serious concerns. • Standardized documentation to improve network management and performance. • Monitored and maintained computer systems and networks, and assisted in setting up new sites, upgrading, and migrating existing sites • Incorporated user feedback and new technologies to deliver continuous system improvements. • Handled help desk service calls to troubleshoot, diagnose and resolve network issues. • Assessed need for network updates and reconfigurations to implement appropriate strategies. • Responded promptly to emergencies to manage failures affecting critical business systems. • Repaired and updated network cables for maximum speed and performance. • Evaluated performance data to verify the sufficiency of the available speed. • Installed and integrated new applications, hardware, and software systems into existing infrastructure. • Answered user questions via phone, email, and chat, assisting in fixing computer problems. • Troubleshoot system and network problems, diagnosed and resolved hardware or software faults, and installed Microwave Radio and Router configurations • Responded immediately to network outages and system failures.