Afolabi Segun

Key Achievements & Main Duties • Designed and conducted IT training modules for 120 high school students, resulting in a 70% improvement in their IT knowledge. • Provided efficient technical support to end-users, achieving an 85% resolution rate for hardware, software, and network issues. • Played a key role in the installation and configuration of hardware and software components • Proactively monitored network performance, leading to a 25% reduction in network downtime • Collaborated with teams to implement new IT solutions, reducing project time by 20% • Maintained a high level of user satisfaction, achieving 90% resolution rate for IT support issues.

Key Achievements & Main Duties • Performed routine network maintenance, updates, and security patches. • Successfully configured and managed 50+ network equipment, including routers, switches, and firewalls. • Created and maintained a comprehensive network documentation system that captured the configurations, changes, and troubleshooting procedures, which led to a 30% reduction in resolution time. • Developed procedural documentation for IT processes, ensuring standardized practices across the organization. • Achieved a 95% incident resolution rate during on-call shifts.