UNIT: Support Unit
- OND computer science, information technology, or a similar field.
- 3+ years working as a help desk specialist.
- Knowledge of computer software systems, including databases, office applications, and operating systems.
- Excellent analytical and diagnostic skills.
- Advanced knowledge of help desk software and remote-access systems.
- High-level communication skills.
- Ability to troubleshoot complex hardware and software issues.
- Patience and understanding.
- Responding to students, staffs and faculty support queries.
- Providing support in person, over the phone, or via remote access.
- Talking to students, staffs and faculty through basic problem-solving processes.
- Providing basic computer training.
- Following up with requests and complaints
- Completing support tickets.