Help Desk

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Job Description

UNIT: Support Unit


  • OND computer science, information technology, or a similar field.
  • 3+ years working as a help desk specialist.
  • Knowledge of computer software systems, including databases, office applications, and operating systems.
  • Excellent analytical and diagnostic skills.
  • Advanced knowledge of help desk software and remote-access systems.
  • High-level communication skills.
  • Ability to troubleshoot complex hardware and software issues.
  • Patience and understanding.


  • Responding to students, staffs and faculty support queries.
  • Providing support in person, over the phone, or via remote access.
  • Talking to students, staffs and faculty through basic problem-solving processes.
  • Providing basic computer training.
  • Following up with requests and complaints
  • Completing support tickets.